/* Identidade: campainha de atendimento — azul-tinta, latão e um azul firme para as ações.
   Fontes locais: Atkinson Hyperlegible (texto, legibilidade máxima) e Bricolage Grotesque (títulos). */
@font-face { font-family: "Atkinson Hyperlegible"; src: url("/static/fonts/atkinson-hyperlegible-latin-400-normal.woff2") format("woff2"); font-weight: 400; font-style: normal; font-display: swap; }
@font-face { font-family: "Atkinson Hyperlegible"; src: url("/static/fonts/atkinson-hyperlegible-latin-400-italic.woff2") format("woff2"); font-weight: 400; font-style: italic; font-display: swap; }
@font-face { font-family: "Atkinson Hyperlegible"; src: url("/static/fonts/atkinson-hyperlegible-latin-700-normal.woff2") format("woff2"); font-weight: 700; font-style: normal; font-display: swap; }
@font-face { font-family: "Bricolage Grotesque"; src: url("/static/fonts/bricolage-grotesque-latin-wght-normal.woff2") format("woff2-variations"); font-weight: 200 800; font-style: normal; font-display: swap; }

:root {
  --ink: #13233F;          /* azul-tinta: hero, logo, rodapé */
  --ink-2: #1C3256;
  --brass: #E8B23A;        /* latão da campainha */
  --brass-deep: #B07A12;
  --bg: #F3F5F9;
  --surface: #ffffff;
  --surface-2: #F6F8FB;
  --text: #16223A;
  --muted: #56647C;
  --border: #DDE3EC;
  --primary: #2453C4;
  --primary-hover: #1B419E;
  --primary-soft: #E6EDFB;
  --accent: #E8B23A;
  --cat-support: #2453C4;  --cat-support-soft: #E6EDFB;
  --cat-problem: #D9433F;  --cat-problem-soft: #FCE9E8;
  --cat-idea: #B7770C;     --cat-idea-soft: #FFF2D9;
  --danger: #C2362F;
  --danger-soft: #FDECEA;
  --warn: #9A6400;
  --warn-soft: #FFF5E0;
  --ok: #1B7D43;
  --ok-soft: #E5F6EC;
  --info-soft: #E6EDFB;
  --info: #2453C4;
  --radius: 16px;
  --radius-sm: 10px;
  --shadow: 0 1px 2px rgba(19, 35, 63, .06), 0 8px 24px rgba(19, 35, 63, .06);
  --shadow-lift: 0 2px 4px rgba(19, 35, 63, .08), 0 18px 40px rgba(19, 35, 63, .14);
  --font: "Atkinson Hyperlegible", system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;
  --display: "Bricolage Grotesque", "Atkinson Hyperlegible", system-ui, sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --ink: #0E1A30; --ink-2: #16274A;
    --bg: #0D1525; --surface: #141E33; --surface-2: #1A2640; --text: #E7ECF5; --muted: #9AA8C0; --border: #26344F;
    --primary: #7DA2FF; --primary-hover: #A3BEFF; --primary-soft: #1C2B4F;
    --cat-support: #7DA2FF; --cat-support-soft: #1C2B4F;
    --cat-problem: #FF8A84; --cat-problem-soft: #3A1E22;
    --cat-idea: #F2C55C; --cat-idea-soft: #3A2D12;
    --danger: #EF6B62; --danger-soft: #3A1A18;
    --warn: #F1B54A; --warn-soft: #362A12; --ok: #4FC47F; --ok-soft: #143222; --info-soft: #1C2B4F; --info: #A3BEFF;
    --shadow: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px rgba(0,0,0,.25);
    --shadow-lift: 0 2px 4px rgba(0,0,0,.35), 0 18px 40px rgba(0,0,0,.4);
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; background: var(--bg); color: var(--text); font: 17px/1.6 var(--font); min-height: 100vh; display: flex; flex-direction: column; }
a { color: var(--primary); text-decoration: none; text-underline-offset: .18em; }
a:hover { text-decoration: underline; }
h1, h2, h3 { font-family: var(--display); font-weight: 700; letter-spacing: -.015em; text-wrap: balance; }
h1 { font-size: clamp(1.6rem, 1.25rem + 1.3vw, 2.15rem); line-height: 1.15; margin: 0 0 .45rem; }
h2 { font-size: 1.15rem; margin: 0 0 .8rem; }
code { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: .88em; }
.muted { color: var(--muted); }
.lead { color: var(--muted); font-size: 1.08rem; margin: 0 0 1.5rem; max-width: 62ch; }
.center { text-align: center; justify-content: center; }
.nowrap { white-space: nowrap; }
:focus-visible { outline: 3px solid var(--brass); outline-offset: 2px; border-radius: 6px; }

/* Topo */
.topbar { background: var(--surface); border-bottom: 1px solid var(--border); position: sticky; top: 0; z-index: 10; }
.topbar-inner { max-width: 1180px; margin: 0 auto; padding: .65rem 1rem; display: flex; align-items: center; justify-content: space-between; gap: 1rem; flex-wrap: wrap; }
.brand { display: flex; align-items: center; gap: .6rem; font-family: var(--display); font-weight: 700; font-size: 1.08rem; color: var(--text); letter-spacing: -.01em; }
.brand:hover { text-decoration: none; }
.logo-mark { width: 34px; height: 34px; flex: none; transition: transform .25s ease; transform-origin: 50% 80%; }
.brand:hover .logo-mark { transform: rotate(-8deg); }
.nav { display: flex; align-items: center; gap: .2rem; flex-wrap: wrap; }
.nav a { color: var(--muted); padding: .45rem .75rem; border-radius: 9px; font-weight: 700; font-size: .95rem; transition: background .15s, color .15s; }
.nav a:hover { background: var(--surface-2); text-decoration: none; color: var(--text); }
.nav a.active { color: var(--primary); background: var(--primary-soft); }
.nav .nav-cta { background: var(--ink); color: #fff; }
.nav .nav-cta:hover { background: var(--ink-2); color: #fff; }
.nav .nav-cta.active { background: var(--ink); color: var(--brass); }
.inline { display: inline; margin: 0; }

.container { width: 100%; max-width: 760px; margin: 0 auto; padding: 2rem 1rem 3rem; flex: 1; }
.container.wide { max-width: 1180px; }
.container.home { max-width: none; padding: 0; }
.narrow { max-width: 460px; margin: 0 auto; }
.footer { text-align: center; color: var(--muted); font-size: .88rem; padding: 1.5rem; }

/* Cartões */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 1.4rem; box-shadow: var(--shadow); margin-bottom: 1.2rem; }
.card-title { font-size: 1rem; text-transform: none; margin-bottom: .8rem; }
.card-row { display: flex; align-items: center; justify-content: space-between; gap: 1rem; flex-wrap: wrap; }
.card-row p { margin: .2rem 0 0; }
.empty { text-align: center; color: var(--muted); padding: 2.5rem; }

/* ---------- Página inicial ---------- */
.hero { background: var(--ink); color: #EEF2FA; position: relative; overflow: hidden; }
.hero::before { content: ""; position: absolute; inset: 0; background:
  radial-gradient(60rem 30rem at 85% 40%, rgba(232, 178, 58, .12), transparent 60%),
  radial-gradient(40rem 24rem at 0% 100%, rgba(36, 83, 196, .35), transparent 70%); pointer-events: none; }
.hero-inner { position: relative; max-width: 1180px; margin: 0 auto; padding: clamp(2.5rem, 5vw, 4.5rem) 1rem clamp(2.5rem, 5vw, 4rem);
  display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(0, .85fr); gap: 2rem; align-items: center; }
.hero h1 { font-size: clamp(2.3rem, 1.4rem + 3.6vw, 4.1rem); line-height: 1.02; letter-spacing: -.035em; font-weight: 800; color: #fff; margin: 0 0 1rem; max-width: 14ch; font-variation-settings: "wdth" 90; }
.hero-text p { font-size: clamp(1.05rem, 1rem + .3vw, 1.22rem); color: #C9D3E6; max-width: 46ch; margin: 0 0 1.8rem; }
.hero-actions { display: flex; gap: .8rem; flex-wrap: wrap; }
.btn-brass { background: var(--brass); color: var(--ink); font-weight: 700; box-shadow: 0 6px 0 var(--brass-deep); transform: translateY(0); transition: transform .12s ease, box-shadow .12s ease, background .15s; }
.btn-brass:hover { background: #F2C55C; transform: translateY(2px); box-shadow: 0 4px 0 var(--brass-deep); }
.btn-brass:active { transform: translateY(6px); box-shadow: 0 0 0 var(--brass-deep); }
.btn-line { background: transparent; color: #fff; border: 2px solid rgba(255, 255, 255, .35); }
.btn-line:hover { border-color: #fff; background: rgba(255, 255, 255, .08); }
.hero-notes { list-style: none; padding: 0; margin: 1.8rem 0 0; display: flex; gap: .6rem 1.4rem; flex-wrap: wrap; color: #AEBBD3; font-size: .95rem; }
.hero-notes li { display: flex; align-items: center; gap: .45rem; }
.hero-notes li::before { content: ""; width: 7px; height: 13px; border: solid var(--brass); border-width: 0 3px 3px 0; transform: rotate(45deg) translateY(-2px); margin: 0 .35rem 0 .2rem; flex: none; }

/* A campainha: toca ao passar o mouse, ao focar e uma vez quando a página abre */
.bell-link { display: block; justify-self: center; width: min(100%, 400px); border-radius: 24px; cursor: pointer; }
.bell-link:hover { text-decoration: none; }
.bell { display: block; width: 100%; height: auto; overflow: visible; }
.bell-body { transform-origin: 160px 214px; transform-box: view-box; }
.bell-waves path { opacity: 0; transform-box: view-box; transform-origin: 160px 80px; }
.bell-caption { display: block; text-align: center; color: #AEBBD3; font-size: .9rem; margin-top: .3rem; transition: color .15s; }
.bell-link:hover .bell-caption, .bell-link:focus-visible .bell-caption { color: var(--brass); }
.bell-link:hover .bell-body, .bell-link:focus-visible .bell-body { animation: bell-ring .7s ease-in-out; }
.bell-link:hover .bell-waves .w1, .bell-link:focus-visible .bell-waves .w1 { animation: bell-wave .7s ease-out; }
.bell-link:hover .bell-waves .w2, .bell-link:focus-visible .bell-waves .w2 { animation: bell-wave .7s .12s ease-out; }
.hero .bell-body { animation: bell-ring .8s .6s ease-in-out 1 both; }
.hero .bell-waves .w1 { animation: bell-wave .8s .6s ease-out 1 both; }
.hero .bell-waves .w2 { animation: bell-wave .8s .72s ease-out 1 both; }
@keyframes bell-ring {
  0%, 100% { transform: rotate(0); }
  15% { transform: rotate(-9deg); } 35% { transform: rotate(7deg); }
  55% { transform: rotate(-4deg); } 75% { transform: rotate(2deg); }
}
@keyframes bell-wave {
  0% { opacity: 0; transform: scale(.85); } 30% { opacity: 1; } 100% { opacity: 0; transform: scale(1.12); }
}

.home-section { max-width: 1180px; margin: 0 auto; padding: clamp(2.5rem, 5vw, 4rem) 1rem 0; }
.home-section h2 { font-size: clamp(1.5rem, 1.2rem + 1vw, 2rem); margin: 0 0 .4rem; letter-spacing: -.02em; }
.home-section > p { color: var(--muted); margin: 0 0 1.6rem; max-width: 60ch; }

/* As três portas de entrada */
.choice-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 1.1rem; }
.choice { --c: var(--cat-support); --c-soft: var(--cat-support-soft);
  position: relative; display: grid; grid-template-rows: auto auto 1fr auto; gap: .55rem; padding: 1.6rem 1.5rem 1.4rem;
  background: var(--surface); color: var(--text); border: 2px solid var(--border); border-radius: 20px;
  transition: border-color .18s, transform .18s, box-shadow .18s, background .18s; }
.choice.problem { --c: var(--cat-problem); --c-soft: var(--cat-problem-soft); }
.choice.idea { --c: var(--cat-idea); --c-soft: var(--cat-idea-soft); }
.choice:hover, .choice:focus-visible { text-decoration: none; border-color: var(--c); transform: translateY(-4px); box-shadow: var(--shadow-lift); background: linear-gradient(180deg, var(--c-soft), var(--surface) 70%); }
.choice-icon { width: 56px; height: 56px; border-radius: 16px; background: var(--c-soft); color: var(--c); display: grid; place-items: center; transition: background .18s, color .18s, transform .18s; }
.choice-icon svg { width: 28px; height: 28px; }
.choice:hover .choice-icon, .choice:focus-visible .choice-icon { background: var(--c); color: #fff; transform: rotate(-6deg) scale(1.05); }
.choice strong { font-family: var(--display); font-size: 1.32rem; letter-spacing: -.015em; line-height: 1.2; }
.choice .choice-desc { color: var(--muted); font-size: .98rem; }
.choice .choice-go { font-weight: 700; color: var(--c); display: inline-flex; align-items: center; gap: .35rem; }
.choice .choice-go svg { width: 18px; height: 18px; transition: transform .18s; }
.choice:hover .choice-go svg, .choice:focus-visible .choice-go svg { transform: translateX(4px); }

/* Como funciona: é uma sequência de verdade, então leva números */
.steps { list-style: none; counter-reset: passo; padding: 0; margin: 0; display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 1.4rem; }
.steps li { counter-increment: passo; position: relative; padding-top: 3.4rem; }
.steps li::before { content: counter(passo); position: absolute; top: 0; left: 0; width: 2.6rem; height: 2.6rem; border-radius: 50%; display: grid; place-items: center;
  font-family: var(--display); font-weight: 800; font-size: 1.15rem; color: var(--ink); background: var(--brass); }
.steps li:not(:last-child)::after { content: ""; position: absolute; top: 1.3rem; left: 3.2rem; right: -.8rem; border-top: 2px dashed var(--border); }
.steps strong { display: block; font-family: var(--display); font-size: 1.12rem; margin-bottom: .2rem; }
.steps span { color: var(--muted); }

.track-band { max-width: 1180px; margin: clamp(2.5rem, 5vw, 4rem) auto 0; padding: 0 1rem; }
.track-inner { display: flex; align-items: center; justify-content: space-between; gap: 1.2rem; flex-wrap: wrap; background: var(--surface); border: 2px solid var(--border); border-radius: 20px; padding: 1.4rem 1.6rem; }
.track-inner strong { font-family: var(--display); font-size: 1.2rem; display: block; }
.track-inner p { margin: .2rem 0 0; color: var(--muted); }
.team-link { text-align: center; margin: 2rem 0 0; color: var(--muted); font-size: .95rem; }

@media (max-width: 900px) {
  .hero-inner { grid-template-columns: 1fr; }
  .bell-link { width: min(70%, 300px); order: -1; }
  .choice-grid, .steps { grid-template-columns: 1fr; }
  .steps li:not(:last-child)::after { display: none; }
}

/* Formulários */
.form .field, .field { margin-bottom: 1.1rem; }
fieldset.field { border: 0; padding: 0; margin: 0 0 1.1rem; }
legend, label { font-weight: 600; font-size: .93rem; display: block; margin-bottom: .35rem; }
.optional { font-weight: 400; color: var(--muted); }
input[type=text], input:not([type]), input[type=email], input[type=password], input[type=tel], input[type=search], input[type=number], select, textarea {
  width: 100%; font: inherit; color: var(--text); background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-sm);
  padding: .7rem .85rem; transition: border-color .15s, box-shadow .15s;
}
textarea { resize: vertical; min-height: 6rem; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-soft); }
.hint { display: block; color: var(--muted); font-size: .85rem; margin-top: .35rem; font-weight: 400; }
.error-text { color: var(--danger); }
.check { display: inline-flex; align-items: center; gap: .45rem; font-weight: 500; margin: 0; }
.check input { width: 1.05rem; height: 1.05rem; accent-color: var(--primary); }
.hp { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
.grid-2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 0 1rem; }
.grid-2 > .card { margin-bottom: 1rem; }
.reauth label { font-weight: 500; color: var(--muted); }

.segmented { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: .6rem; }
.segment { margin: 0; cursor: pointer; }
.segment input { position: absolute; opacity: 0; pointer-events: none; }
.segment span { display: block; text-align: center; padding: .75rem; border: 1.5px solid var(--border); border-radius: var(--radius-sm); font-weight: 600; transition: all .15s; }
.segment input:checked + span { border-color: var(--primary); background: var(--primary-soft); color: var(--primary); }
.segment input:focus-visible + span { box-shadow: 0 0 0 3px var(--primary-soft); }

.dropzone { display: block; position: relative; border: 1.5px dashed var(--border); border-radius: var(--radius); padding: 1.2rem; text-align: center; cursor: pointer; background: var(--surface-2); font-weight: 400; transition: border-color .15s; }
.dropzone:hover, .dropzone.drag { border-color: var(--primary); }
.dropzone input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.dropzone-text small { color: var(--muted); }
.previews { display: flex; gap: .6rem; flex-wrap: wrap; margin-top: .6rem; }
.previews img { width: 84px; height: 84px; object-fit: cover; border-radius: 10px; border: 1px solid var(--border); }

.policy { list-style: none; padding: 0; margin: -.4rem 0 1rem; display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: .2rem .8rem; font-size: .86rem; color: var(--muted); }
.policy li::before { content: "○"; margin-right: .4rem; }
.policy li.ok { color: var(--ok); }
.policy li.ok::before { content: "●"; }

/* Botões */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: .4rem; font: inherit; font-weight: 600; border-radius: var(--radius-sm); padding: .65rem 1.1rem; border: 1px solid transparent; cursor: pointer; transition: background .15s, border-color .15s, transform .05s; text-decoration: none !important; line-height: 1.2; }
.btn:active { transform: translateY(1px); }
.btn-primary { box-shadow: 0 1px 0 rgba(0,0,0,.08); }
.btn-primary:hover { box-shadow: 0 6px 18px rgba(36, 83, 196, .28); }
.btn:disabled { opacity: .6; cursor: progress; }
.btn-primary { background: var(--primary); color: #fff; }
.btn-primary:hover { background: var(--primary-hover); }
.btn-secondary { background: var(--surface); color: var(--text); border-color: var(--border); }
.btn-secondary:hover { border-color: var(--primary); color: var(--primary); }
.btn-ghost { background: transparent; color: var(--muted); }
.btn-ghost:hover { background: var(--surface-2); color: var(--text); }
.btn-danger { background: var(--danger); color: #fff; }
.btn-danger:hover { filter: brightness(.92); }
.btn-sm { padding: .4rem .7rem; font-size: .88rem; }
.btn-lg { padding: .85rem 1.6rem; font-size: 1.05rem; }
.btn-block { width: 100%; }
.actions { display: flex; gap: .7rem; align-items: center; flex-wrap: wrap; margin-top: .5rem; }
.actions.spread { justify-content: space-between; }

/* Alertas */
.alert { border-radius: var(--radius-sm); padding: .85rem 1rem; margin-bottom: 1.2rem; border: 1px solid transparent; }
.alert ul { margin: .4rem 0 0; padding-left: 1.2rem; }
.alert-error { background: var(--danger-soft); color: var(--danger); border-color: color-mix(in srgb, var(--danger) 25%, transparent); }
.alert-success { background: var(--ok-soft); color: var(--ok); border-color: color-mix(in srgb, var(--ok) 25%, transparent); }
.alert-warning { background: var(--warn-soft); color: var(--warn); border-color: color-mix(in srgb, var(--warn) 25%, transparent); }
.alert-info { background: var(--info-soft); color: var(--info); border-color: color-mix(in srgb, var(--info) 25%, transparent); }

/* Sucesso / códigos */
.success-card { text-align: center; padding: 2rem 1.4rem; }
.success-icon { width: 64px; height: 64px; border-radius: 50%; background: var(--ok-soft); margin: 0 auto 1rem; position: relative; }
.success-icon::after { content: ""; position: absolute; left: 22px; top: 15px; width: 14px; height: 26px; border: solid var(--ok); border-width: 0 4px 4px 0; transform: rotate(45deg); }
.codes { display: grid; gap: .8rem; margin: 1.5rem 0; text-align: left; }
.code-box { display: flex; align-items: center; gap: .8rem; flex-wrap: wrap; background: var(--surface-2); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: .8rem 1rem; margin: 1rem 0; }
.codes .code-box { margin: 0; }
.code-label { font-size: .8rem; color: var(--muted); text-transform: uppercase; letter-spacing: .06em; min-width: 9rem; }
.code-box code { font-size: 1.25rem; font-weight: 700; letter-spacing: .06em; flex: 1; word-break: break-all; }
.error-code { font-size: 3rem; font-weight: 800; color: var(--muted); margin: 0; }

/* Cabeçalho de página, badges */
.page-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 1rem; margin-bottom: 1.2rem; flex-wrap: wrap; }
.page-head p { margin: 0; }
.protocol { font-family: ui-monospace, monospace; font-size: .85rem; color: var(--muted); }
.back { color: var(--muted); font-size: .92rem; }
.badge { display: inline-block; padding: .3rem .7rem; border-radius: 999px; font-size: .82rem; font-weight: 600; white-space: nowrap; }
.status-aberto { background: var(--info-soft); color: var(--info); }
.status-em_andamento { background: var(--primary-soft); color: var(--primary); }
.status-aguardando_usuario { background: var(--warn-soft); color: var(--warn); }
.status-resolvido { background: var(--ok-soft); color: var(--ok); }
.status-fechado { background: var(--surface-2); color: var(--muted); border: 1px solid var(--border); }
.tag { display: inline-block; font-size: .75rem; font-weight: 600; padding: .15rem .5rem; border-radius: 6px; background: var(--surface-2); color: var(--muted); border: 1px solid var(--border); }
.tag-internal, .tag-warn { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.tag-ok { background: var(--ok-soft); color: var(--ok); border-color: transparent; }

/* Painel */
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: .8rem; margin-bottom: 1.2rem; }
.stat { background: var(--surface); border: 1px solid var(--border); border-left-width: 4px; border-radius: var(--radius-sm); padding: .9rem 1rem; color: var(--text); box-shadow: var(--shadow); display: flex; flex-direction: column; }
.stat:hover { text-decoration: none; border-color: var(--primary); }
.stat-n { font-size: 1.6rem; font-weight: 800; line-height: 1.1; }
.stat-l { font-size: .85rem; color: var(--muted); }
.status-border-aberto { border-left-color: var(--info); }
.status-border-em_andamento { border-left-color: var(--primary); }
.status-border-aguardando_usuario { border-left-color: var(--warn); }
.status-border-resolvido { border-left-color: var(--ok); }
.filters { display: flex; gap: .6rem; flex-wrap: wrap; align-items: center; padding: .9rem; }
.filters input[type=search] { flex: 1 1 240px; }
.filters select { width: auto; flex: 0 1 190px; }
.ticket-list { display: flex; flex-direction: column; gap: .5rem; }
.ticket-row { display: flex; align-items: center; gap: .9rem; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: .85rem 1rem; color: var(--text); transition: border-color .15s, box-shadow .15s, transform .15s; }
.ticket-row:hover { border-color: var(--primary); text-decoration: none; box-shadow: var(--shadow); transform: translateX(2px); }
.ticket-main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.ticket-title { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-meta { font-size: .84rem; color: var(--muted); }
.ticket-side { display: flex; flex-direction: column; align-items: flex-end; gap: .25rem; }
.ticket-assignee { font-size: .8rem; color: var(--muted); }
.prio { width: 10px; height: 10px; border-radius: 50%; flex: none; }
.prio-baixa { background: var(--border); }
.prio-normal { background: var(--info); }
.prio-alta { background: var(--warn); }
.prio-urgente { background: var(--danger); box-shadow: 0 0 0 4px var(--danger-soft); }
.pager { display: flex; align-items: center; justify-content: center; gap: 1rem; margin-top: 1rem; }

.layout-2 { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 1.2rem; align-items: start; }
@media (max-width: 860px) { .layout-2 { grid-template-columns: 1fr; } }
.details { display: grid; grid-template-columns: auto 1fr; gap: .35rem 1rem; margin: 0; font-size: .93rem; }
.details dt { color: var(--muted); }
.details dd { margin: 0; word-break: break-word; }
.details.cols { grid-template-columns: repeat(auto-fit, minmax(140px, auto) minmax(140px, 1fr)); }
.danger-zone summary { cursor: pointer; color: var(--danger); font-weight: 600; }
.danger-zone[open] summary { margin-bottom: .8rem; }
form.danger-zone { border-color: color-mix(in srgb, var(--danger) 35%, var(--border)); }

/* Conversa */
.msg-body { white-space: pre-wrap; word-break: break-word; }
.gallery { display: flex; gap: .6rem; flex-wrap: wrap; margin: .9rem 0 .2rem; }
.thumb img { width: 120px; height: 120px; object-fit: cover; border-radius: 10px; border: 1px solid var(--border); display: block; }
.thumb.internal img { outline: 2px dashed var(--warn); outline-offset: 2px; }
.timeline { list-style: none; margin: 1.4rem 0 0; padding: 0; border-top: 1px solid var(--border); }
.timeline-empty { color: var(--muted); padding: 1rem 0 0; font-size: .93rem; }
.msg { padding: 1rem 0 1rem 1rem; border-left: 3px solid var(--border); margin: 1rem 0 0; }
.msg-equipe { border-left-color: var(--primary); }
.msg-solicitante { border-left-color: var(--accent); }
.msg-sistema { border-left-color: transparent; padding-top: .2rem; padding-bottom: .2rem; color: var(--muted); font-size: .9rem; }
.msg-sistema .msg-head strong { display: none; }
.msg-internal { background: var(--warn-soft); border-left-color: var(--warn); border-radius: 0 var(--radius-sm) var(--radius-sm) 0; padding-right: 1rem; }
.msg-head { display: flex; align-items: center; gap: .6rem; flex-wrap: wrap; font-size: .9rem; margin-bottom: .3rem; }
.msg-head time { color: var(--muted); font-size: .82rem; margin-left: auto; }

/* Tabelas */
.table-wrap { padding: 0; overflow-x: auto; }
.table { width: 100%; border-collapse: collapse; font-size: .93rem; }
.table th, .table td { text-align: left; padding: .75rem 1rem; border-bottom: 1px solid var(--border); vertical-align: top; }
.table th { font-size: .78rem; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); background: var(--surface-2); }
.table tr:last-child td { border-bottom: 0; }
.table-sm td { padding: .5rem .8rem; font-size: .86rem; }
.row-off td { opacity: .55; }
.details-json { font-size: .78rem; color: var(--muted); word-break: break-all; }

@media (max-width: 560px) {
  .container { padding-top: 1.2rem; }
  .card { padding: 1.1rem; }
  .ticket-row { flex-wrap: wrap; }
  .ticket-side { flex-direction: row; align-items: center; width: 100%; justify-content: space-between; }
  .code-label { min-width: 0; width: 100%; }
}
@media (prefers-reduced-motion: reduce) { *, *::before, *::after { transition: none !important; animation: none !important; } }

/* Grupos e níveis */
.chip { display: inline-flex; align-items: center; gap: .3rem; font-size: .78rem; font-weight: 600; padding: .2rem .55rem; border-radius: 999px; background: var(--primary-soft); color: var(--primary); white-space: nowrap; margin-right: .25rem; }
a.chip:hover { text-decoration: none; filter: brightness(.96); }
.chip-level { background: var(--surface-2); color: var(--muted); border: 1px solid var(--border); }
.chips { display: flex; flex-wrap: wrap; gap: .4rem; }
.head-badges { display: flex; align-items: center; gap: .35rem; flex-wrap: wrap; }
.ticket-queue { display: flex; flex-direction: column; align-items: flex-start; gap: .25rem; flex: none; }
.num { font-variant-numeric: tabular-nums; }
.area-list { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: .6rem; }
.area { margin: 0; cursor: pointer; font-weight: 400; }
.area input { position: absolute; opacity: 0; pointer-events: none; }
.area span { display: flex; flex-direction: column; gap: .15rem; height: 100%; padding: .75rem .9rem; border: 1.5px solid var(--border); border-radius: var(--radius-sm); transition: all .15s; }
.area small { color: var(--muted); font-size: .84rem; }
.area input:checked + span { border-color: var(--primary); background: var(--primary-soft); }
.area input:checked + span strong { color: var(--primary); }
.area input:focus-visible + span { box-shadow: 0 0 0 3px var(--primary-soft); }
.inline-form { display: flex; gap: .4rem; align-items: center; flex-wrap: wrap; margin: 0; }
.inline-form select, .inline-form input { width: auto; padding: .4rem .55rem; font-size: .9rem; }
.inline-form input[type=password] { width: 8.5rem; }
.table-wrap.flat { border: 0; box-shadow: none; margin: 0 -1.4rem; }
.field.stack { display: grid; gap: .5rem; }
.reauth-ok { color: var(--ok); margin: 0 0 .8rem; }
.grid-3 { display: grid; grid-template-columns: 6rem 1fr 2fr; gap: 0 1rem; }
.level-row { padding: .6rem 1rem !important; }
.level-form { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; }
.level-form input { width: auto; padding: .45rem .6rem; }
.level-form .w-ordem { width: 4.5rem; }
.level-form .w-nome { width: 7rem; }
.level-form .w-desc { flex: 1 1 14rem; min-width: 0; }
.level-form .w-pass { width: 8.5rem; }
.level-count { font-size: .85rem; color: var(--muted); min-width: 6rem; }
.level-del { margin-top: .4rem; }
.narrow-form { max-width: 760px; }
@media (max-width: 560px) { .grid-3 { grid-template-columns: 1fr; } .ticket-queue { flex-direction: row; } }

/* Verificação em duas etapas */
.qr-box { background: #ffffff; border-radius: var(--radius-sm); padding: 12px; width: 232px; max-width: 100%; margin: .8rem auto; border: 1px solid var(--border); }
.qr-box svg { display: block; width: 100%; height: auto; }
.manual-key summary { cursor: pointer; color: var(--primary); font-weight: 600; }
.key-text { display: block; font-size: 1.1rem; letter-spacing: .08em; word-break: break-all; background: var(--surface-2); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: .6rem .8rem; margin: .4rem 0; }
.code-input { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 1.35rem !important; letter-spacing: .25em; text-align: center; }
.recovery-codes { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: .4rem 1.2rem; padding-left: 1.4rem; margin: 1rem 0; }
.recovery-codes code { font-size: 1.05rem; letter-spacing: .06em; }
.subhead { font-size: .95rem; margin: 0 0 .3rem; }
.danger-zone-inline { border-left: 3px solid var(--danger); padding-left: 1rem; }
.wide-narrow { max-width: 680px; }
@media (max-width: 560px) { .recovery-codes { grid-template-columns: 1fr; } }

/* Hover e foco dos elementos clicáveis do formulário e do painel */
.segment span, .area span { transition: border-color .15s, background .15s, transform .15s; }
.segment:hover span, .area:hover span { border-color: var(--primary); transform: translateY(-1px); }
.segment input:checked + span, .area input:checked + span { box-shadow: inset 0 0 0 1px var(--primary); }
.dropzone { transition: border-color .15s, background .15s; }
.dropzone:hover { background: var(--primary-soft); }
.btn-secondary { transition: border-color .15s, color .15s, background .15s, box-shadow .15s; }
.btn-secondary:hover { box-shadow: var(--shadow); }
.stat { transition: border-color .15s, transform .15s, box-shadow .15s; }
.stat:hover { transform: translateY(-2px); box-shadow: var(--shadow-lift); }
.thumb img { transition: transform .15s, box-shadow .15s; }
.thumb:hover img { transform: scale(1.03); box-shadow: var(--shadow-lift); }
.choice-go, .btn { text-decoration: none !important; }

/* ---------- Outro assunto ---------- */
.area-list .other-field { grid-column: 1 / -1; margin: .2rem 0 0; padding: .8rem .9rem; border-radius: var(--radius-sm); background: var(--primary-soft); }
.area-list .other-field[hidden] { display: none; }
.area-other span { border-style: dashed; }

/* ---------- Utilidades ---------- */
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0; }
.small { font-size: .88rem; }
.plain-list { list-style: none; padding: 0; margin: 0 0 .8rem; display: grid; gap: .35rem; }
.check.spaced { margin-top: 1.9rem; }

/* ---------- Abas de configuração ---------- */
.tabs { display: flex; gap: .3rem; flex-wrap: wrap; margin: 0 0 1.4rem; padding: .3rem; background: var(--surface); border: 1px solid var(--border); border-radius: 999px; width: fit-content; max-width: 100%; box-shadow: var(--shadow); }
.tab { padding: .4rem 1rem; border-radius: 999px; color: var(--muted); font-weight: 700; font-size: .92rem; transition: background .15s, color .15s; }
.tab:hover { text-decoration: none; color: var(--text); background: var(--surface-2); }
.tab.active { background: var(--ink); color: #fff; }

/* ---------- Lista editável (assuntos, respostas prontas) ---------- */
.subject-list { display: grid; gap: .6rem; }
.subject { padding: 0; overflow: hidden; transition: border-color .15s, box-shadow .15s; }
.subject:hover { border-color: var(--primary); }
.subject > summary { list-style: none; cursor: pointer; display: flex; align-items: center; gap: .9rem; padding: .85rem 1.1rem; }
.subject > summary::-webkit-details-marker { display: none; }
.subject > summary::after { content: ""; width: .55rem; height: .55rem; margin-left: auto; flex: none; border-right: 2px solid var(--muted); border-bottom: 2px solid var(--muted); transform: rotate(45deg); transition: transform .2s; }
.subject[open] > summary::after { transform: rotate(-135deg); }
.subject[open] > summary { border-bottom: 1px solid var(--border); background: var(--surface-2); }
.subject-order { flex: none; min-width: 2.2rem; text-align: center; font-size: .78rem; font-weight: 700; color: var(--muted); background: var(--surface-2); border: 1px solid var(--border); border-radius: 6px; padding: .1rem .3rem; }
.subject-main { display: flex; flex-direction: column; min-width: 0; }
.subject-main small { color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.subject-side { display: flex; align-items: center; gap: .4rem; flex-wrap: wrap; justify-content: flex-end; font-size: .85rem; }
.subject > .form { padding: 1rem 1.1rem .2rem; }
.subject-delete { padding: 0 1.1rem 1rem; justify-content: flex-end; }
@media (max-width: 640px) { .subject > summary { flex-wrap: wrap; } .subject-side { justify-content: flex-start; } }

.written-list { list-style: none; padding: 0; margin: 0; display: grid; gap: .3rem; }
.written-list li { display: flex; align-items: center; justify-content: space-between; gap: .6rem; padding: .35rem .5rem; border-radius: var(--radius-sm); transition: background .15s; }
.written-list li:hover { background: var(--surface-2); }

/* ---------- Painel: parados e avaliação ---------- */
.stat-stale { border-left-color: var(--border); }
.stat-stale.has-stale { border-left-color: var(--danger); }
.stat-stale.has-stale .stat-n { color: var(--danger); }
.stat-rating { border-left-color: var(--brass); cursor: default; }
.stat-rating:hover { transform: none; box-shadow: var(--shadow); border-color: var(--border); border-left-color: var(--brass); }
.stat-rating small { color: var(--brass-deep); font-size: 1.1rem; margin-left: .15rem; }
.tag-stale { background: var(--danger-soft); color: var(--danger); border-color: transparent; vertical-align: 2px; }
.rating-mini { color: var(--brass-deep); letter-spacing: 1px; }
.rating-big { font-size: 1.7rem; letter-spacing: 3px; color: var(--brass); margin: 0 0 .3rem; line-height: 1; }
.rating-big span { color: var(--border); }
.canned select { max-width: 100%; }

/* ---------- Estrelas da avaliação ---------- */
.stars { display: flex; gap: .3rem; }
.stars label { margin: 0; cursor: pointer; }
.stars input { position: absolute; opacity: 0; pointer-events: none; }
.stars span[aria-hidden] { display: block; font-size: 2.4rem; line-height: 1; color: var(--border); transition: color .12s, transform .12s; }
.stars label:hover span[aria-hidden] { transform: scale(1.15); }
.stars label.hot span[aria-hidden] { color: var(--brass); }
.stars input:focus-visible + span { outline: 3px solid var(--primary-soft); outline-offset: 2px; border-radius: 4px; }
.stars:has(input[value="1"]:checked) label:nth-child(-n+1) span[aria-hidden],
.stars:has(input[value="2"]:checked) label:nth-child(-n+2) span[aria-hidden],
.stars:has(input[value="3"]:checked) label:nth-child(-n+3) span[aria-hidden],
.stars:has(input[value="4"]:checked) label:nth-child(-n+4) span[aria-hidden],
.stars:has(input[value="5"]:checked) label:nth-child(-n+5) span[aria-hidden] { color: var(--brass); }
@media (prefers-reduced-motion: reduce) { .stars span[aria-hidden], .subject > summary::after { transition: none; } }

/* ---------- Painel ao vivo ---------- */
.head-actions { display: flex; align-items: center; gap: .5rem; flex-wrap: wrap; }
.live-dot { display: inline-flex; align-items: center; gap: .4rem; font-size: .82rem; font-weight: 700; color: var(--ok); padding: .2rem .6rem; border-radius: 999px; background: var(--ok-soft); }
.live-dot::before { content: ""; width: .5rem; height: .5rem; border-radius: 50%; background: currentColor; animation: live-pulse 2s ease-in-out infinite; }
.live-dot.off { color: var(--muted); background: var(--surface-2); }
.live-dot.off::before { animation: none; }
@keyframes live-pulse { 0%, 100% { opacity: 1; transform: scale(1); } 50% { opacity: .35; transform: scale(.75); } }
[data-live-alerts].is-on { border-color: var(--brass); color: var(--brass-deep); background: var(--warn-soft); }
.ticket-row.is-new { animation: row-new 2.4s ease-out 1; border-color: var(--brass); }
@keyframes row-new { 0% { background: var(--warn-soft); transform: translateX(-4px); } 100% { background: var(--surface); transform: none; } }
.brand svg.ringing { animation: bell-ring 1s ease-in-out 2; transform-origin: 50% 20%; }
.stat-late { border-left-color: var(--border); }
.stat-late.has-late { border-left-color: var(--danger); background: color-mix(in srgb, var(--danger-soft) 55%, var(--surface)); }
.stat-late.has-late .stat-n { color: var(--danger); }
.tag-sla-late { background: var(--danger); color: #fff; border-color: transparent; vertical-align: 2px; }
.tag-sla-soon { background: var(--warn-soft); color: var(--warn); border-color: transparent; vertical-align: 2px; }
.tag-sla-missed { background: var(--surface-2); color: var(--muted); vertical-align: 2px; }
@media (prefers-reduced-motion: reduce) { .live-dot::before, .ticket-row.is-new, .brand svg.ringing { animation: none; } }
.sla-card { border-left: 4px solid var(--ok); }
.sla-card.sla-vencendo { border-left-color: var(--warn); }
.sla-card.sla-atrasado, .sla-card.sla-sem_resposta { border-left-color: var(--danger); }
.sla-card.sla-estourado, .sla-card.sla-aguardando { border-left-color: var(--border); }
.sla-card .card-title small { font-weight: 400; font-size: .85rem; }

/* ---------- Ajuda ---------- */
.help-hero { text-align: center; padding: 1.5rem 0 1rem; }
.help-hero h1 { font-size: clamp(1.9rem, 4vw, 2.6rem); margin-bottom: .3rem; }
.help-search { display: flex; gap: .5rem; max-width: 560px; margin: 1.2rem auto 0; }
.help-search input { flex: 1; font-size: 1.05rem; padding: .8rem 1rem; border-radius: 999px; }
.help-search .btn { border-radius: 999px; }
.help-section { margin: 2rem 0; }
.help-section h2 { font-size: 1.2rem; }
.help-top { display: flex; flex-wrap: wrap; gap: .5rem; }
.help-pill { padding: .55rem 1rem; border-radius: 999px; background: var(--surface); border: 1px solid var(--border); color: var(--text); font-weight: 600; box-shadow: var(--shadow); transition: border-color .15s, transform .15s, color .15s; }
.help-pill:hover { text-decoration: none; border-color: var(--brass); color: var(--brass-deep); transform: translateY(-2px); }
.help-pill-all { background: transparent; box-shadow: none; color: var(--primary); }
.help-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 1rem; margin: 1.5rem 0; }
.help-links li a { display: block; padding: .35rem .5rem; margin: 0 -.5rem; border-radius: var(--radius-sm); transition: background .15s; }
.help-links li a:hover { background: var(--surface-2); text-decoration: none; }
.help-results { list-style: none; padding: 0; display: grid; gap: .6rem; }
.help-card { display: flex; flex-direction: column; gap: .15rem; padding: 1rem 1.2rem; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); color: var(--text); transition: border-color .15s, transform .15s; }
.help-card:hover { text-decoration: none; border-color: var(--primary); transform: translateY(-2px); }
.help-excerpt { color: var(--muted); font-size: .92rem; }
.help-band { margin-top: 2.5rem; }
.help-body { font-size: 1.05rem; }
.help-body p { margin: 0 0 .9rem; }
.help-steps { counter-reset: passo; list-style: none; padding: 0; margin: 0 0 1rem; display: grid; gap: .6rem; }
.help-steps li { counter-increment: passo; position: relative; padding: .6rem .8rem .6rem 3rem; background: var(--surface-2); border-radius: var(--radius-sm); }
.help-steps li::before { content: counter(passo); position: absolute; left: .7rem; top: .55rem; width: 1.6rem; height: 1.6rem; border-radius: 50%; background: var(--ink); color: var(--brass); font-weight: 800; font-size: .9rem; display: grid; place-items: center; }
.help-vote { display: flex; flex-direction: column; align-items: flex-start; gap: .6rem; }
.vote-row { display: flex; gap: .5rem; flex-wrap: wrap; }
.faq-suggest { grid-column: 1 / -1; margin-top: .8rem; padding: .9rem 1rem; border-radius: var(--radius-sm); background: var(--warn-soft); border: 1px solid color-mix(in srgb, var(--brass) 45%, transparent); }
.faq-suggest[hidden] { display: none; }
.faq-suggest ul { margin: .4rem 0; padding-left: 1.2rem; }
.faq-suggest a { font-weight: 600; }
.callout { padding: .9rem 1rem; border-radius: var(--radius-sm); background: var(--info-soft); margin: 1rem 0; font-size: .95rem; }
.sla-table input { width: 5.5rem; text-align: right; }
.hours { display: inline-flex; align-items: center; gap: .4rem; margin: 0; font-weight: 400; color: var(--muted); }
.meter { width: 120px; height: 8px; vertical-align: middle; margin-right: .4rem; }
.meter-bg { fill: var(--surface-2); }
.meter-fg { fill: var(--ok); }
.meter-fg.low { fill: var(--warn); }

/* ---------- Relatórios ---------- */
.viz { --series-a: #2453C4; --series-b: #B07A12; --grid: #E6EAF1; --axis: var(--muted); }
@media (prefers-color-scheme: dark) { .viz { --series-a: #5B86F0; --series-b: #B98618; --grid: #22304A; } }
.period-tabs { margin: 0; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: .8rem; margin-bottom: 1.2rem; }
.kpi { display: flex; flex-direction: column; gap: .2rem; padding: 1rem 1.1rem; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); color: var(--text); }
.kpi-n { font-family: var(--display); font-size: 1.75rem; font-weight: 750; line-height: 1.1; }
.kpi-n small { font-size: 1rem; color: var(--brass-deep); margin-left: .15rem; }
.kpi-l { font-size: .85rem; color: var(--muted); }
.kpi-link { transition: border-color .15s, transform .15s; }
.kpi-link:hover { text-decoration: none; border-color: var(--primary); transform: translateY(-2px); }
.viz-head { display: flex; justify-content: space-between; align-items: baseline; gap: 1rem; flex-wrap: wrap; }
.legend { list-style: none; display: flex; gap: 1rem; margin: 0; padding: 0; font-size: .88rem; color: var(--text); }
.legend li { display: inline-flex; align-items: center; gap: .4rem; }
.key { width: .8rem; height: .8rem; border-radius: 3px; }
.key-a { background: var(--series-a); }
.key-b { background: var(--series-b); }
.viz-cols { width: 100%; height: auto; display: block; margin-top: .6rem; overflow: visible; }
.viz-cols .grid { stroke: var(--grid); stroke-width: 1; }
.viz-cols .baseline { stroke: var(--border); stroke-width: 1.5; }
.viz-cols .axis { fill: var(--axis); font-size: 11px; font-family: var(--font); }
.col-a { fill: var(--series-a); }
.col-b { fill: var(--series-b); }
.col-group .hit { fill: transparent; }
.col-group:hover .hit, .col-group:focus .hit { fill: var(--surface-2); }
.col-group:focus { outline: none; }
.col-group .tip { visibility: hidden; pointer-events: none; }
.col-group:hover .tip, .col-group:focus .tip { visibility: visible; }
.tip rect { fill: var(--ink); }
.tip text { fill: #fff; font-size: 11px; font-family: var(--font); }
.tip .tip-title { font-weight: 700; }
.tip .tip-a { fill: #8FB0FF; }
.tip .tip-b { fill: var(--brass); }
.viz-table { margin-top: .6rem; }
.viz-table summary { cursor: pointer; color: var(--primary); font-weight: 600; font-size: .9rem; }
.viz-grid { display: grid; grid-template-columns: 1fr; gap: 0; }
.bar-table .bar-cell { min-width: 180px; display: flex; align-items: center; gap: .5rem; }
.bar-table .bar-cell svg { flex: 1; height: 12px; min-width: 60px; }
.bar-n { min-width: 2ch; text-align: right; font-variant-numeric: tabular-nums; font-weight: 700; }
.bar-table tbody tr:hover { background: var(--surface-2); }
.pct { font-weight: 700; color: var(--ok); }
.pct-low { color: var(--warn); }
.table .num { text-align: right; font-variant-numeric: tabular-nums; }